Last Updated on 29 July 2023 4.40 PM (GMT+8:00)
RIBBON’s mission is to create and promote a friendly, safe and inclusive environment for people from all walks of life to socially connect.
On RIBBON, you will be able to choose from a variety of travel guide (referred to as "Hosts") for various social purposes such as having a guided tour.
By accessing the RIBBON mobile application/website ("Platforms") and/or registering a User account with RIBBON, you indicate that you ("User" or "you") have thoroughly read, understood and consented to the Terms and Conditions between RIBBON and Users and agree to be bound by them. These Term and Conditions between RIBBON and Users are a binding legal agreement between you and RIBBON that govern your use of RIBBON’s websites, applications, and other offerings from RIBBON.
If you do not accept any of the Terms and Conditions between RIBBON and Users herein, please do not continue to access or use any of the Platforms or services provided by RIBBON.
By continuing to access the Platforms and/or registering a User account with RIBBON ("Account"), you confirm that you are an individual of sound mind of at least 18 years of age, and have the capacity to enter into legally binding contracts.
In the event that the information above is untrue/false/inaccurate, RIBBON will suspend your Account without any further notice to you. Any appeal will not be entertained.
You agree that any and all personal information provided by you to RIBBON is accurate, current, and up to date. In the event that the information above is untrue/false/inaccurate, RIBBON reserves the absolute right to suspend your Account and bar you from future use of RIBBON across its Platforms.
Any and all personal information provided by you to RIBBON, including photographs of yourself or your National Registration Identity Card (NRIC) and/or your passport, will be stored in RIBBON’s database for records purposes.
When signing up for an Account, apart from providing your personal information, you will be required to upload a recent photograph of yourself (less than 1 month old) and your National Registration Identity Card (NRIC) and/or passport onto the RIBBON Platform concerned for verification purposes.
RIBBON will then do the necessary to verify your identity. If required, RIBBON may request for further information/clarification from you.
Within 1-7 working days from the submission of your request to open an Account, you will be notified as to the status of your application.
RIBBON reserves the absolute right to approve or reject your application without having to assign a reason for the same.
Only a User successfully registered with RIBBON is able to use the services offered by RIBBON across its Platforms.
No User shall make an appointment for the services of a Host on behalf of another person.
In line with RIBBON’s mission statement, you must at all times display good and socially acceptable behaviour when dealing with RIBBON and the Host. Without limitation:
In the event that you violate any of the above, the Host reserves the right to cancel the session ("Session") and leave the Venue (defined below) immediately. In such a case, RIBBON will fully investigate the matter and hereby reserves the right to refuse any request for a refund of any payment made, notwithstanding that the time allocated for the Session may not have expired.
RIBBON further reserves the absolute right to immediately suspend your Account and prevent you from using any of RIBBON’s Platforms in the future.
Where necessary, RIBBON will fully investigate any such violation which may include lodging the relevant reports or complaints with the authorities.
Once the service of a Host has been reserved, the User and the Host may decide on a venue to meet ("Venue"). Once the Venue is confirmed, the User and the Host shall only meet at the Venue.
The Venue shall only be limited to public places. You shall not meet or propose to meet our Host at private places such as private lounges, KTVs or clubs, hotels, motels, rental homes, your place of residence, the Host’s place of residence and/or any other place ordinarily deemed to be a private place.
If you decide to change the Venue before or during the Session, you are required to obtain the consent of the Host before doing so. In the event the Host is agreeable to the new proposed Venue ("New Proposed Venue"), you must immediately inform RIBBON of the New Proposed Venue by messaging RIBBON using its dedicated application. Both you and the Host will be able to communicate on the RIBBON application upon a successful appointment being made.
In the event the Host is not agreeable to the New Proposed Venue, you must respect the Host’s decision and not insist on it. In the event the Host is not agreeable to meeting you at the New Proposed Venue and cancels the Session, then if the cancellation occurs:
In the event of misrepresentation as to the actual location or nature of the Venue ("Impugned Venue"), the Host reserves the right to decline meeting you and cancel the Session. In the event the Host cancels the Session because of this, RIBBON will investigate the matter and if RIBBON in its sole discretion finds that you have misrepresented the actual location or nature of the Venue to the extent that it would be reasonable for the Host to cancel the Session, RIBBON reserves the right to refuse a refund of any payment made by you, notwithstanding that the time allocated for the Session may not have expired.
Every appointment made shall be for a dedicated amount of time. Once that time is up, the Session ends and the Host shall be free to leave the Venue.
You shall not make an appointment on behalf of another person using your Account. Whilst others may be present during your Session with the Host, you must likewise be present for the entire duration of the Session. The making of an appointment with a Host on behalf of another person is strictly prohibited.
In the event of violation of the above, the Host reserves the right to cancel the Session. In the event the Host cancels the Session because of this, RIBBON will investigate the matter and if RIBBON in its sole discretion finds that you have violated this clause, RIBBON reserves the right to refuse a refund of any payment made by you, notwithstanding that the time allocated for the Session may not have expired.
In the event that you cancel a Session less than twenty-four (24) hours after the booking's payment made, RIBBON will refund to you the Total Price less the Service Fee (as defined in Clause 4.2 below) within 15 to 28 working days from the date of cancellation.
You agree not to schedule any private meetings or conduct private arrangements with any of RIBBON’s Hosts without going through the Platforms.
If your Ribbon App account has been frozen, you are required to pay a reactivation fee of MYR 3000 (equivalent to approximately USD 700) to reinstate your account.
All reactivation fees must be made via a payment method accepted by the official Ribbon App. Unauthorized payment methods will not be accepted. Once the fee is paid, we will process it, and it is expected to take 1-3 working days to reinstate your account.
Please note that this reactivation fee is non-refundable. It will be used to cover administrative costs associated with the account freeze and reinstatement. The fee will not be refunded, even after account reinstatement.
If your account breaches the Ribbon App user agreement or other related provisions again after paying the reactivation fee, we reserve the right to freeze your account again. At this point, you will need to pay the reactivation fee again to attempt reinstatement. If you violate the rules two or more times consecutively, Ribbon App reserves the right to permanently freeze your account.
In the case of a permanent freeze, you will not be able to use the account for any activities. We will no longer provide any reinstatement services, regardless of the willingness to pay a higher reactivation fee.
By paying the reactivation fee to reinstate your account, you acknowledge that you fully understand and accept the aforementioned terms and all other stipulations of Ribbon App.
Upon reactivation, 85% of the MYR 3000 reactivation fee will be converted into virtual currency called "Star" and reloaded back into your Ribbon App account. "Star" can be used exclusively within our platform for payment and booking purposes.
All prices listed on the Platform are in Malaysian Ringgit (MYR).
By making an appointment for a Session with any of the Hosts on the Platform(s), you agree to pay all charges for your appointment with the Host including the listing price, RIBBON’s service fee, service tax (if any) and charges for any other item (if any) identified upon checkout ("Total Price").
RIBBON’s service fee shall be 15% of the listing price of a particular Host ("Service Fee").
All payments shall be made digitally through the Platform(s). RIBBON does not support cash payment.
All payments made are not refundable, except as specifically provided in these Terms and Conditions.
In the event that a Session is cancelled, RIBBON will fully investigate the matter and decide, at its sole and absolute discretion, on whether to offer a refund (either in full or partially). RIBBON’s decision will be made based on the unique facts and evidence in each and every case.
In order to protect the privacy of the Hosts, their names as appearing on the Platform(s) may not necessarily be their actual names.
Pictures of the Hosts on RIBBON’s Platforms are uploaded and/or provided by the Hosts. As is common on social media, these pictures may have been digitally enhanced/beautified. They may have also been taken from certain favourable angles and under certain favourable lighting conditions in order to allow the Hosts to look their best.
RIBBON will not entertain any request for refund arising from complaints of such a nature.
After each Session, the User and the Host will be able to rate and review their experiences with each other.
The purpose of the review system is to promote transparency and encourage the Hosts to render the highest quality of service. It is to also assist other Users in their Host selection.
Whilst RIBBON encourages reviews, your review must provide an accurate and truthful depiction of the Session. It must not contain any false, inaccurate or misleading information.
Your review must also not be derogatory in nature and must not promote any hate speech and violence against the Host. It must also not include any discrimination based on race, religion, nationality, disability or sexual orientation.
A violation of the above will entitle RIBBON to remove your review from the Platforms at its sole and absolute discretion. RIBBON also reserves the right to indefinitely suspend your Account in such a case.
Review(s) made by you, or of you, may be used by RIBBON for promotional or advertising purposes on the RIBBON Platforms or any other platform as deemed suitable by RIBBON. The said review(s) may be in the form of audio, video, photographs or any other form deemed suitable by RIBBON.
You acknowledge and agree that your usage of RIBBON Platforms and services are at your sole risk. RIBBON does not warrant or guarantee in any way that the service will meet your specific requirements or expectations.
You also acknowledge and agree that whatever happens during a Session with a Host is entirely out of RIBBON’s control. RIBBON shall not be held liable or answerable for any personal injury sustained or loss incurred by you during a Session or arising from your usage of RIBBON’s Platforms and/or its services, and you hereby agree not to hold RIBBON liable for the same.
Except for any legal responsibility that cannot be excluded in law, RIBBON shall not be legally responsible for any losses that were:
To the extent our liability cannot be excluded but can be limited, RIBBON’s liability to you under or in connection with these Terms and Conditions between RIBBON and Users shall not exceed the sum of Ringgit Malaysia Three Hundred Only (USD75.00).
Momoda Marketing Sdn. Bhd. is the owner (or the licensee, where applicable) of all proprietary and intellectual property rights on the Platforms (including all information, data, texts, graphics, visual interfaces, artworks, photographs, logos, icons, sound recordings, videos, look and feel, software programs, computer code, downloadable files, software applications, interactive features, tools, services) or other information or content made available on or through the Platforms.
No part of the above may be used by you for any purpose and in any way whatsoever unless with the express written consent of Momoda Marketing Sdn. Bhd.
By signing up for an Account with RIBBON, you allow RIBBON (Momoda Marketing Sdn. Bhd.) to use your name, email and telephone number (“Personal Data”) for the following purposes:
RIBBON will retain your Personal Data in accordance with Malaysia's account law requirements, including the Income Tax Act 1967 and Companies Act 2016. As per these legal obligations, we will keep your data, including transaction records, for a period of seven (7) years from the date of collection or as required by applicable laws and regulations.
During this retention period, RIBBON will ensure the security and confidentiality of your Personal Data, adhering to industry best practices and implementing appropriate technical and organizational measures to protect your information.
After the retention period expires, RIBBON will take appropriate steps to securely delete or anonymize your Personal Data, except where continued storage is necessary to comply with legal obligations or for legitimate business purposes.
If and when necessary, your Personal Data may be disclosed to the following third parties:
RIBBON shall also disclose and transfer the information to any statutory bodies, regulatory bodies and/or governmental authorities where legally required to do so. RIBBON shall not be liable for damages or results arising from any of the disclosures above and you agree and undertake not to bring any legal action or claim against RIBBON for such disclosure.
These Terms and Conditions between RIBBON and Users shall be governed by the laws of Malaysia and each party agrees to submit to the jurisdiction of the Courts of Malaysia.
RIBBON may from time to time update these Terms and Conditions between RIBBON and Users. RIBBON shall notify the User of any such update.
If any part or provision of these Terms and Conditions between RIBBON and Users is or becomes illegal, unenforceable, or invalid under any enactment or rule of law or by any court in any jurisdiction, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity.
If a modification is not possible, the part or provision must be treated for all purposes as severed from the rest of terms.
The remainder of these terms will remain in full force and effect and continue to be binding and enforceable on you.